Privacy Policy

We respect your privacy — this policy explains how we handle your information.

Welcome to Masterpiece

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of shop.masterpieceavs.com, and/or the Masterpiece mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Masterpiece.

What Information We May Collect From You

We may collect and process the following Information about you:

  • Information you provide by filling in forms …
  • Information when you enter competitions or provide reviews …
  • Information when reporting a problem …
  • A record of correspondence …
  • General, demographic and non-personal Information …
  • Location & device data from mobile app use …
  • Details of transactions & order fulfilment …
  • Computer/IP/browser/cookie information …
  • Email address from third parties …
  • Any additional Information needed to enhance your experience …

How We Will Use Your Information

We may use Information held about you in the following ways:

  • To provide information, products or services you request …
  • To offer location-based content …
  • To fulfil obligations between you and other entities …
  • To improve and personalize our Services …
  • To ensure best content presentation across devices …
  • To notify you about changes to our Services …
  • To enhance your overall Platform experience …
  • To manage incentive programs & sweepstakes …

To Whom We May Disclose Your Information

We share your Information only as described below:

Other Businesses

We may engage affiliates or non-affiliated service providers …

Marketing & Promotions

We may use your Information for relevant offers, enhancements and features …

Third parties may use your Information to display more relevant advertising …

Business Transfers

If Masterpiece or its assets are acquired, customer information may transfer …

Protection of Our Platform & Others

We may release Information for legal, fraud prevention or safety reasons …

Our Platform may contain links to third-party sites which have independent privacy policies …

How We Store Your Information

Information may be transferred and stored inside Egypt, or processed outside Egypt by staff working for Masterpiece or suppliers …

Payment details may be stored with affiliated companies to process payments …

What Security Measures We Apply

We maintain commercially reasonable safeguards including encryption, firewalls, and restricted data access …

You must protect your password and devices used to access our Services …

Internet transmission is not fully secure; data is sent at your own risk …

How You Can Access & Amend Your Information

You may access a wide range of your account information, such as:

  • Recent orders
  • Personal details & preferences
  • Payment settings
  • Email notification settings

You may opt out of marketing at any time using your communication preferences …

Cookies are placed on login to enhance your experience; disabling them may limit functionality …

What If We Change Our Privacy Policy?

Policy updates will be posted on the Platform and become effective upon posting …

You should check the Platform regularly for updates …

How You Can Contact Us

If you have concerns about your Information, contact us at: info@masterpieceavs.com